FAQs

Products:

How do you ensure quality?

Hanna’s high standards for durability, softness, and safety are all a part of our Quality Promise. We oversee all facets of the development process—fabric, design, construction, trims—and back this up with our own in-house as well as third-party testing to ensure every product meets all U.S. Safety and Hanna Quality Standards. This ensures premium quality of all Hanna Andersson kids’ clothes, baby clothes, kids’ pajamas, and matching family pajamas.

What does OEKO-TEX Standard 100 mean and why does Hanna Andersson use it?

Hanna Andersson uses OEKO-TEX Standard 100 in all pajamas - baby pajamas, kids’ pajamas, and family pajamas. OEKO-TEX Standard 100 is a stringent certification used to identify those products that do not contain any harmful substances in any component. When you purchase an OEKO-TEX Standard 100 product from Hanna Andersson, you can be assured that you selected the best option for those in in your life who mean the most.

Where are your products made?

Hanna Andersson partners with vendors from across the globe that share our dedication to offering the highest quality children’s clothing to our customers. While our partners are from all corners of the world, we are united in a dedication to clothing children in the most comfortable, durable, and softest clothing out there.

How do you ensure your products are sourced from ethical producers?

From girls’ dresses to kids’ swimwear, we partner with top suppliers from all over the country that are vetted through both internal and third-party auditors to ensure our products are produced in safe, ethical, and lawful conditions. We audit our suppliers on a yearly basis to confirm their adherence to these strict ethical standards and to the behaviors outlined in our Vendor agreement.

How do I know what size to purchase?

Drawing on our Swedish roots, Hanna Andersson sizes all of our clothing in centimeters. You can find our sizing guide with US Standard equivalents on our Sizing Help page.

Does Hanna Andersson clothing shrink?

Most of our clothing is pre-washed and as a result should not experience any significant shrinkage. Please make sure to check the care instructions on all your new Hannas to ensure that they last and keep their famous softness.

How should I wash my new Hannas?

Please refer to the care instructions on all of our products for details on how to wash and care for your Hannas. You can also find additional instructions under “Details & Care” on each product’s web page.

Do you offer Hanna Andersson clothing for adult sizes?

We do offer some of our famous pajamas in adult sizes! Visit our Family Matching page for all our adult products.

Are Hanna Andersson pajamas unisex?

Yes, we offer unisex pajamas for babies, kids, and adults. Additionally, we offer some unisex clothes, both those can be found categorized under both girls’ clothes and boys’ clothes.

Ordering / Account:

How do I place an order?

You can place an order with Hanna Andersson online through our website or by phone at 800-222-0544.

Do I need to create an account to order online?

While we do encourage all customers to create an online account when ordering, you can always place an order as a “guest.” Simply select “Checkout as Guest” when checking out to complete your order without an account.

I’ve forgotten my account’s password. What should I do?

Simply select “forgot password” on the “Sign In” screen and enter the email address associated with your online account. We’ll send you an email with a link to reset your password soon after.

Can I see my order history?

Absolutely! You can find your full order history online under “Orders” when you log in to your Hanna Andersson account.

How do I know if an item is in stock?

If you’re able to add an item to your cart on our website, it should be available to purchase! If an item is unavailable, you will not be able to add it to your cart or to check out.

How long will it take for an item to be restocked?

There are several factors that can affect when an item is restocked, both in our control and outside of it. The best way to check to see whether an item is restocked is to regularly check back on our website.

What if I can’t find what I am looking for online?

Unfortunately, if an item is not showing up on our website, it means that the item has sold out or is discontinued. We’re sorry for the disappointment!

Can I change my order once I place it?

After an order is placed, we will not be able to change it. Please double-check all sizes, colors, and styles on your order before you hit the “Submit” button.

How will I know if Hanna Andersson has received my order?

For all orders with Hanna Andersson, you should receive an email from us shortly after submission. If you’re unsure of whether your order was submitted, please contact us at 800-222-0544. We’d be happy to check for you!

How long will it take for my order to ship?

Your order should ship within 24 hours of our receiving it.

Why did I receive an email saying that an item I ordered was cancelled?

While we do our best to ensure that our inventory is accurate, sometimes mistakes happen, and we have to cancel items that have sold out. If an item is not available from an order for whatever reason, you will receive an email from us. Please note that we do not charge for any cancelled items, though, as they were not shipped.

Why haven’t I received an email regarding my order?

If you have not received an order or shipping confirmation from us, please check your trash or spam folders. Sometimes our emails get eaten by overzealous spam filters!

How does Hanna Andersson handle my personal information?

Hanna Andersson does collect personal data from our customers to offer a more personalized and more effective shopping experience. All your information is handled with the utmost privacy and security. For more information on how we handle our customers’ information, please review our Privacy Statement.

Can I delete my account / personal information?

Yes, you can choose to delete your account and personal information. You can find additional information on how to do that in our Privacy Statement.

Payment:

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Paypal, and Hanna Andersson Gift Cards as payment. We do not accept checks or cash for online / phone orders.

Is it safe to use my credit card on HannaAndersson.com?

Absolutely. We strive to provide a safe environment for all our customers to place orders with us. You can find additional information about security and privacy on our Privacy Statement page.

Can I use multiple credit cards to pay for my order?

Unfortunately, we are not able to accept multiple credit cards as payment on a single order.

Does Hanna Andersson save my credit card for future use?

Hanna Andersson does not store any credit card information in any of our systems. When your order is submitted, your credit card information is tokenized and is not stored anywhere in Hanna’s systems.

Shipping & Returns:

What are your shipping options and how much do they cost?

We have a variety of shipping options for both our domestic and our international customers. You can find full details on our shipping methods, their costs, and how long they take to arrive on our Shipping & Delivery page.

How long does standard shipping take?

When shipping within the continental United States, our standard shipping takes from five to seven business days to arrive after the date your order was placed.

Where can I track my order?

When your order ships, we will send a shipping confirmation with tracking details via email. If you placed your order as a registered customer, you can also find your tracking information in your order history on My Account page.

Do you ship internationally?

Yes, we do! You can find full details about shipping to Canada, Japan and other international countries on our International Orders page.

What is Hanna Andersson’s return policy?

We happily accept returns for unwashed, un-worn items within sixty (60) days of purchase. You can find additional details on our Orders & Returns page.

How do I return merchandise to Hanna Andersson?

Depending on how you submitted your order and how you paid, you can send back merchandise to our distribution center directly or return the merchandise to one of our stores. Full details on how to return product back to us can be found on our Orders & Returns page.

I have a defective item. What do I do?

We are so sorry that you received a defective product! Please contact us directly at 800-222-0544 so we can arrange either a replacement product to be sent to you or a credit for the item.

How do I get a return label?

Our invoices have a pre-paid USPS shipping label on the bottom. Simply cut off the label, affix it to a box, and drop the shipment off at your local post office. If you need a new label, please call us at 800-222-0544. We’d be happy to send you a new one!

Is there any cost to returning merchandise?

Due to COVID-19, Hanna Andersson is currently offering FREE returns.

How long does it take to receive a refund for returned merchandise?

Please allow for two to three weeks for your return to be received, processed, and refunded. If you are concerned about the status of a return, please call us at 800-222-0544. We’d be more than happy to assist you!

How do I do an exchange?

For any merchandise exchanges, please contact us directly at 800-222-0544 to so we can get the right product for you.

Can I return an item I purchased online to a retail store?

In most cases, yes, you can return products purchased online or by phone in any of our retail locations. Unfortunately, we are not able to accept returns paid with PayPal in our retail stores. For a complete list of stores and our store locator tool, please visit our Store Locations page.

I used PayPal for my order. Can I return it to a retail store?

Unfortunately, we are not able to accept returns for items purchased with PayPal in our retail stores.

What happens if I return a gift?

To ensure that the return is processed correctly, please contact us at 800-222-0544 before sending back a gift return. We want to make sure that the refund is processed correctly.

Can I exchange an item marked as “final sale?”

All items marked as “final sale” are not eligible for exchange.

I have not received my refund yet. What should I do?

If you’re concerned about the status of a return, exchange, or refund, please contact us at 800-222-0544. We’d be more than happy to help, and we look forward to the opportunity to assist you!

Promotions / Gift Cards:

What is a “promo code” and how do I apply it?

Periodically, we will send our customers a special coupon that can be used online. These codes may come in an email or mailed to you directly. To redeem these codes, you enter them into the “Promo code” field during checkout and click “Apply.”

I forgot to add a promo code to my order. Can I add it after it’s been placed?

We may be able to apply your promo code. Please call us at 800-222-0544.

Can I use a promo code in a Hanna Andersson retail store?

Depending on the promotion, you may or may not be able to use it in a store. Please check out the terms and conditions on the bottom of the promotion. If you have any questions, please call us at 800-222-0544.

Can I use a gift card purchased in a Hanna Andersson store online?

Absolutely! We’d be more than happy to accept a physical or electronic gift card both online and in stores.

Do gift cards expire?

No, our gift cards do not expire.

Can I purchase an electronic gift card?

Yes, we offer both physical gift cards (mailed to the recipient) and electronic gift cards (emailed to the recipient). You can find both options on our Gift Cards page.

Other:

I’m an online influencer. Who should I contact to partner with Hanna Andersson?

Hi there! Thank you for thinking of us here at Hanna Andersson. Please reach out to our PR team at PR@hannaandersson.com for possible partnership opportunities.

I sent an inquiry to Hanna Andersson via Facebook / Instagram but have not yet heard back. Any advice?

Thank you for reaching out to us on social media. We do our best to respond to all contacts in a timely manner. If you have not heard back from us, please contact us at 800-222-0544. We’d be more than happy to speak with you and to help however we can.

I’m interested in working at Hanna Andersson. Where can I find information on potential open positions?

We’re so happy to hear that you’re eager to join the Hanna family. You can find information for all of our open positions on our Careers page.

How do I subscribe/unsubscribe to emails? (How about: “What’s the best way to hear about your sales?”)

To get the latest notifications on our sales and promotions, you can sign up to receive our daily emails by entering your email address at the bottom of our web site. If you already subscribe to receive our emails and would like to stop receiving them, simply click the link at the bottom of the latest email you received from Hanna Andersson.

How do I get a catalog?

If you’d like to receive one of our catalogs, please contact our Customer Care team by phone at 800-222-0544 or by email at help@hannaandersson.com. It may take two to three months for you to receive your first catalog from us since they are printed in advance.

How can I learn more about Hanna?- social media & how to follow us?

You can find Hanna Andersson across all your favorite social media networks, including Facebook, Instagram, and Pinterest. Follow us on your favorite social media network to learn more about Hanna Andersson, to hear about upcoming sales and events, and to connect with other Hanna fans.

Where can I buy Hanna? - link to store locator page

If you prefer to purchase your Hannas at one of our retail locations, you can use our “Store Locator” to find the nearest Hanna Andersson store. You can find a location on our Store Locator page.