We want you to be happy with your purchase. Unwashed and unworn merchandise can be returned within 60 days of original purchase.
All returns are subject to 24-hour restocking time period before the item may be purchased again.
If you paid by cash and your return is over $75, you may choose between a refund check issued in 7-10 business days, or a Hanna gift card.
How to return Hannas from Canada, Japan or other international countries.
We stand behind the quality of our product. If you are unhappy with the quality of an item, just bring or send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction or trim.
For greatest convenience, ship your return to us using the prepaid return label provided at the bottom of your invoice. Upon receipt we will deduct $6.95 from your return credit (no deduction for shipping errors; prepaid return label not available for AK & HI). Affix the return label securely to the return package and drop it at any US Mailbox or Post Office. You can track your return as it makes its way back to our Customer Returns Center by using your order status page.
If you prefer, ship your return using the carrier of your choice (insured) to the following address:
Returns, Hanna Andersson
5000 Commerce Crossings Dr Ste 101
Louisville, KY 40229
Please allow 2-3 weeks for your refund to be processed.
Merchandise purchased through the site may also be returned to a Hanna Andersson store with the original packing slip.
We accept Visa, Mastercard, American Express, Discover and JCB.
We are happy to send orders internationally - detailed shipping information is available for Canada, Japan and all other countries.