Orders & Returns

Return Policy

We want you to be happy with your purchase. Unwashed and unworn merchandise can be returned within 60 days of original purchase.

  • Refunds with an original receipt are issued in the original form of payment shown on the receipt. Credit card purchases are refunded only to the same credit card used to purchase the item.

  • Returns for orders purchased using PayPal cannot be returned to our stores or outlets and must be mailed to our Distribution Center using the included return label.

  • If you are making a return without an original receipt and/or proof of purchase, we will do our best to look up your original purchase information. If we are unable to find the purchase, you will be credited for the items at the last sale price on the date of the return in the form of a Hanna gift card.

  • When returning a gift, you’ll receive your refund on a Hanna gift card.

  • Unfortunately, we cannot refund shipping fees.

  • All items ending in $0.79 are Final Sale and non-returnable.

  • Any product returned outside of the return policy will not be processed.

  • Hanna merchandise purchased from other sellers or retailers cannot be returned to a Hanna store, distribution center or online. Please contact the seller for return.

  • Physical Gift Cards and eGift cards are non-returnable.

Retail and Outlet Stores Only:

  1. All returns are subject to 24-hour restocking time period before the item may be purchased again.

  2. If you paid by cash and your return is over $75, you may choose between a refund check issued in 7-10 business days, or a Hanna gift card.

Quality

We stand behind the quality of our product. If you are unhappy with the quality of an item, just bring or send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction or trim.

How To Return Products Shipped To US Addresses

  1. For greatest convenience, ship your return to us using the prepaid return label provided at the bottom of your invoice. Hanna Andersson is currently offering FREE returns (prepaid return label not available for AK & HI). Fees associated with the use of our return labels will be waived during promotional period. Affix the return label securely to the return package and drop it at any US Mailbox or Post Office. You can track your return as it makes its way back to our Customer Returns Center by using your order status page.

  2. If you prefer, ship your return using the carrier of your choice (insured) to the following address:

    Returns, Hanna Andersson
    5000 Commerce Crossings Dr Ste 101
    Louisville, KY 40229

  3. Please allow 2-3 weeks for your refund to be processed.

  4. Merchandise purchased through the site may also be returned to a Hanna Andersson store with the original packing slip.

How To Return Products Shipped To International Addresses Via BorderFree

We want you to be happy with your purchase! If you’re not—for any reason—your unwashed and unworn Hannas can be returned within 60 days of original purchase for a full refund (except for shipping costs). Refunds will be credited to the original form of payment. Keep in mind that you’ll be responsible for all return shipping fees, and we won’t reimburse the original shipping costs.

To start your return, please contact Hanna’s customer care team, internationalorders@hannaandersson.com and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to the Borderfree address included on the form. Borderfree will credit your account after it finished processing the form and merchandise. You will also receive an email from Borderfree to confirm that the return has been completed.

Please allow Borderfree up to 6 weeks to process your return and to credit the refund to your financial institution.

For more information about Shipping internationally with BorderFree, please visit our International FAQs page.

Payment

We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, and Apple Pay.

INTERNATIONAL ORDERS

We’re happy to partner with Borderfree—a global e-commerce solution that will help provide Hanna’s international customers with product prices in the currencies of their choice and competitive international shipping costs. Borderfree also helps us to provide a great customer experience for our international customers

For more information about shipping internationally, please visit our International FAQs page.