Last updated: July 2018
that governs your use of the HannaAndersson.com website and other Hanna Andersson services (collectively, the "Site").
be effective after posting such notice to our Site. Your continued use of the Site shall be considered your acceptance
You agree to our use of your personal information and content in accordance with our
All orders placed through the Site are subject to our acceptance. We cannot guarantee that all items listed as "in stock"
will ship right away, as inventory changes significantly from day-to-day. In rare cases, an item may be in stock when you
place an order, but is sold out by the time we attempt to process the order. We will notify you if this happens and cancel
the item from your order. Generally, items that are out-of-stock are no longer available.
While we try to provide accurate pricing information, we cannot insure against pricing errors or changes. Therefore, we reserve
the right, in our sole discretion, to cancel or not process any order placed on the Site if the price was incorrectly provided
as a result of an error. In such instances, we will notify you by email and correct the price on the Site.
We attempt to provide accurate descriptions of the products and services available on our Site. However, we do not warrant
that the descriptions are accurate, complete, reliable, current or error-free.
Sales tax will be added to orders when applicable. It will be displayed during checkout along with any other pricing information
that may pertain to your order.
For information on shipping, tax and return policies, review our
Shipping Rates and or
Returns Policy, which may change from time to time.
While you may purchase products from our Site without creating an account, certain features (such as our registry) require
you to create an account. You promise to provide current and accurate information when registering for an account. You
are responsible for any actions that take place while using your account. Keep your username and password secure and do
not allow anyone else to use your username or password to access the Site. We are not responsible for any loss that results
from the unauthorized use of your username or password, with or without your knowledge.
By submitting your email address, you agree that Hanna Andersson and its third-party service providers may use your email
address to contact you about your account, User Content (defined below) and to send you marketing emails, all in accordance
The Site may be available with mobile use. Not all carriers and devices are supported. Your use of the Site may be subject
to the terms and conditions of your agreements with your mobile device manufacturer and your carrier.
All content included on the Site, such as photos, text, graphics, designs, logos, catalogs, icons, presentations, videos,
data, instructions, photographs, and software (the "Materials") is the property of Hanna Andersson or its licensors. The
Materials are protected by copyright, trademark and other intellectual property laws.
HANNA ANDERSSON®, as well as other trademarks, service marks and logos that we use, are trademarks of Hanna Andersson. Your
use of any of the trademarks found on this Site without express permission is strictly prohibited.
revocable, personal license to access and use the Site for your personal use solely to make purchases and interact with
time, for any or no reason, without notice to you and without any liability.
directly or indirectly:
Hanna Andersson respects intellectual property rights. If you believe your copyrighted work has been copied or posted on
or through the Website in a way that constitutes copyright infringement, then please contact us at
and provide the following information:
Consult your legal advisor before filing an infringement notice, because there can be penalties for false claims.
Your comments, suggestions and information are important to us. Certain features of the Site allow you to post or submit
comments, reviews, endorsements, testimonials, pictures, videos and other content ("User Content"). User Content does not
include your account registration data; providing User Content is voluntary.
As between Hanna Andersson and you, you retain ownership over your User Content. By providing User Content, you grant (and
promise that you have the right to grant) to Hanna Andersson a perpetual, irrevocable, worldwide, royalty-free, transferable,
non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, commercialize and sublicense
your User Content, in any media for any legal purpose, without any additional consideration due to you.
To the extent that your User Content includes names, biographical information, or other identifying features ("Likeness")
of you or your family members (including children), you hereby consent to Hanna Andersson publishing and using your Likeness:
(i) in the context of your User Content and (ii) for any other lawful purpose, including marketing Hanna Andersson's products
By submitting User Content to Hanna Andersson, you promise that:
You further promise that you will not submit any User Content:
All content that you submit may be used at Hanna Andersson's sole discretion. Hanna Andersson reserves the right to change,
guarantee that you will have any recourse through Hanna Andersson to edit or delete any User Content you have submitted.
However, in most cases, you may contact Hanna Andersson to request that we remove your review. Reviews are generally posted
within two to four business days. However, Hanna Andersson reserves the right to remove or to refuse to post any User Content
for any reason. You acknowledge that you, not Hanna Andersson, are responsible for your User Content. All User Content
may be posted publicly, and therefore Hanna Andersson is not under any obligation of confidentiality, express or implied,
with respect to your User Content.
THE SITE AND MATERIALS MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. HANNA ANDERSSON MAKES NO REPRESENTATIONS ABOUT THE
SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE SITE OR MATERIALS FOR ANY PURPOSE. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THE MATERIALS AND WEBSITES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY
OR CONDITION OF ANY KIND. HANNA ANDERSSON HEREBY DISCLAIMS ALL WARRANTIES REGARDING THE MATERIALS AND SITE, INCLUDING ALL
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HANNA
ANDERSSON EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE OPERATION OF THE SITE WILL MEET YOUR REQUIREMENTS,
THAT THE SITE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, THAT COMMUNICATIONS TO OR FROM THE SITE WILL BE SECURE
AND NOT INTERCEPTED, THAT THE CAPABILITIES OFFERED ON THE SITE WILL BE UNINTERRUPTED, OR THAT ACCESS TO OR USE OF THE SITE
WILL BE FREE FROM ERRORS OR DEFECTS OR THAT SUCH ERRORS OR DEFECTS WILL BE CORRECTED. This disclaimer does not apply to
products ordered through the Site, which are backed by Hanna Andersson's Unconditional Guarantee.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HANNA ANDERSSON BE LIABLE FOR ANY INDIRECT, PUNITIVE,
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RELATED TO (i) THE USE, INABILITY TO USE, DELAY, SECURITY, OR PERFORMANCE
OF THE SITE; (ii) THE MATERIALS; (iii) YOUR USER CONTENT OR OTHER DATA; OR (iv) ANY OTHER MATTER RELATING TO THE SITE,
WHETHER BASED ON CONTACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY OF LIABILITY, EVEN IF HANNA ANDERSSON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you are dissatisfied with any portion of the Site, your sole and exclusive
remedy is to discontinue using the Site. This limitation does not apply to claims of personal injury caused by products
ordered through the Site.
OR YOUR USE OF THE SITE IS LIMITED TO THE LESSER OF (i) THE AMOUNT OF MONEY YOU HAVE SPENT ON PURCHASES THROUGH THE SITE
DURING THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (ii) $500.00. Applicable law may not allow certain
limitations or exclusions of liability, so some of the above limitations may not apply to you.
You acknowledge and agree that the essential purpose of this section is to allocate the risks of operating the Site and limit
Hanna Andersson's potential liability. We have relied on these limitations in determining whether to provide you with the
rights to access and use the Site.
You agree to indemnify, defend and hold harmless Hanna Andersson, its affiliates, officers, directors, employees, agents,
services providers and licensors from and against all losses, liabilities, costs (including without limitation attorneys'
fees and costs on appeal or at trial), damages, judgments, and claims, arising from or relating in any way to your User
By using the Site, you agree to receive certain electronic communications from us, whether on our website, through the Site
or by email. You may unsubscribe from marketing emails at any time by clicking the appropriate link in the communication.
You agree that any notice, agreement, disclosure or other communication that we send you electronically will satisfy any
legal communication requirements, including that such communications be in writing. All calls, chats, emails and other
communications between you and Hanna Andersson may be recorded and used in accordance with our
We control and operate the Site from our offices in the United States. We do not represent that the Site (or any content)
are applicable, appropriate or available for use in locations outside the United States. If you choose to access or use
the Site from locations outside of the United States, you do so at your own initiative and risk and you are responsible
for compliance with all applicable United States and local laws and regulations. Unless otherwise stated, the Site is solely
directed to individuals, companies, or other entities located in the United States.
We reserve the right in our sole discretion to: (i) terminate your account, (ii) delete your account and any of your content,
(iii) restrict your use of all or any part of the Site, and (iv) modify or discontinue the Site (or any part of the Site),
for any or no reason, without notice, and without liability to you or anyone else. We also reserve the right to block users
after your account is terminated and termination does not relieve you of any obligations to pay any fees or costs accrued
prior to termination and any other amounts owed by you to us. Upon termination, the license provided in these Terms of
Use to you shall automatically end and we reserve the right to delete all of your information and data stored on our servers.
If a dispute should arise between you and Hanna Andersson, we want to provide you with a resolution that is efficient and
cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer's
satisfaction by using our customer service, reachable by calling 1-800-222-0544 or by sending an email to
describe how we will resolve the dispute.
PLEASE READ THIS SECTION CAREFULLY--IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT
IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION
YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
WE BOTH AGREE TO ARBITRATE: You and Hanna Andersson agree to resolve any claims relating to these Terms through final and
binding arbitration, except that, to the extent you have in any manner violated or threatened to violate Hanna Andersson's
intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances,
Hanna Andersson may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual
property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration
or the informal dispute-resolution process described above.
WHAT IS ARBIRTATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead
of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and
relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision
shall be severed, and the remaining arbitration terms shall be enforced.
ARBITRATION PROCEDURES: The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution
provision. Arbitration shall be initiated through JAMS. Any dispute, controversy, or claim arising out of or relating to
these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration
Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth in this Agreement to Arbitrate,
the rules set forth in this Agreement to Arbitrate will govern. The JAMS Rules and instructions for how to initiate arbitration
are available from JAMS at http://jamsadr.com or 1-800-352-5267. To initiate arbitration, you or Hanna Andersson must do
the following things:
(1) Write a demand for arbitration (the "Demand"). The Demand must include a description of the claim and the amount of damages
sought to be recovered. You can find a copy of a sample Demand at www.jamsadr.com.
(2) Send three copies of the Demand, plus the appropriate filing fee to your local JAMS office.
(3) Send one copy of the Demand to the other party.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. We will reimburse those fees
for claims totaling less than $5,000, unless the arbitrator determines the claims are frivolous. Likewise, Hanna Andersson
will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. The arbitrator
will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator
determines that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably
convenient to both parties. If the parties are unable to agree on a location, the arbitrator will determine the location.
The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific
performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before
the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction.
NO CLASS ACTIONS: You agree that you may only resolve disputes with us on an individual basis, and may not bring a claim
as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions,
private attorney general actions, and consolidation with other arbitrations are not allowed.
WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRAIL
IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration.
OPT-OUT OF AGREEMENT TO ARBITRATE: you can decline this agreement to arbitrate by emailing Hanna Andersson at
and providing the requested information as follows: (1) your name; (2) your address; (4) your phone number; (5) and clear
The terms that by their nature may survive termination shall remain in effect and survive the termination of these Terms
of Use, including without limitation, Content Submitted, Ownership, Indemnity, Warranty Disclaimer, Limitation of Liabilities
and Damages and Miscellaneous.
b. Choice of Law/Forum Selection
In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, these Terms shall
be governed by and construed in accordance with the laws of the State of Oregon, excluding its conflict of law rules. Under
those circumstances, tour further expressly consent and agree to submit to the exclusive jurisdiction and venue of a state
or federal court located in Multnomah County, Oregon.
c. Limitations on Claims.
Any cause of action or claim you may have with respect to Hanna Andersson or the Site (including without limitation the
purchase of products and services) must be commenced within one (1) year after the claim or cause of action arises, or
such claim or cause of action is barred. This provision does not apply to users residing in New Jersey.
d. No Waiver.
other right or provision. Neither the course of conduct between the parties nor trade practice shall modify any of the
The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable.
In the event any provision of the provisions is found to be partially or wholly invalid, illegal or unenforceable, such
as provisions shall be modified or restricted to the extent and in the manner necessary to render them valid, legal, and
enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished
unilaterally by us, or alternatively, by disposition of a court of law. If such provisions cannot under any circumstances
be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability
of any of the remaining provisions.
f. Entire Agreement.