Last updated: July 2018
This policy applies to Hanna Andersson, LLC's ("Hanna" or "Hanna Andersson") treatment of personal information collected
through our website, mobile site or apps and when you submit personal information to Hanna via social media channels
(“Sites”). This policy also applies to personal information collected through offline interactions with Hanna, such as
phone calls with our customer service team and information you provide when you visit our retail stores or events.
This policy applies to "personal information," which means data that can be used to identify you individually.
Hanna collects two different types of information about you: First, you may provide us with certain personal information
when you interact with Hanna Andersson. Second, we collect certain data (including personal information) automatically
as you use the Sites.
You may provide us with certain personal information when making a purchase (online, through the call center or at a store),
logging into your account, registering for an account, requesting a catalog, signing up for email updates, participating
in a survey, interacting with Hanna (via social media, chat, email or phone), and participating in our referral program.
The personal information you may provide us includes:
Much of this information is optional. For example, when you purchase products from the Hanna Andersson website, you must
provide your name, email address, shipping/billing address, and payment card data, but you are not required to create
an account. When you check out as a guest, we use your personal information to fulfill your order, and otherwise as permitted
under this policy.
Certain information is collected automatically when you use our Sites. This information generally falls into these categories:
We may connect information collected automatically with information we already have about you, so we can identify you as
a Hanna customer. For example, we may link your activity in a Hanna store to your use of the Hanna website. This allows
us to provide the best shopping experience possible. We examine metrics such as how you are shopping through our Services,
the performance of our marketing efforts, and your response to those marketing efforts.
Hanna and its trusted business partners employ technology features known as cookies and tags to understand how you interact
with our Sites and email messages. These are small snippets of code, pixels, or text files that are used to analyze how
you interact with our Sites and to display customized content and advertising. Cookies are stored by your browser on
your hard drive. Hanna does not save any password or credit card information in cookies. Hanna does place a unique identifier
in the cookie, which allows us to link your computer to the information we store in our database.
in your shopping cart for up to 14 days, emailing you with recommendations, auto-filling forms, and providing enhanced
online display advertising and other information tailored to your interests. Some cookies on our Site are “persistent”
and track a user's activity over time remain even after your session with our Site ends. We also place cookies on behalf
of third-party companies that collect information when you visit our Site. This information is used to serve you with
ads for our products and our partners' products that may interest you. These ads may appear on third-party websites.
Hanna uses both session cookies (which track a user's progression during one site visit) and persistent cookies (which
track a user over time). In addition, Hanna uses certain technologies, such as cross device tracking, for remarketing
All of this technology is used to deliver a more relevant and convenient experience for you. Certain tracking technologies
you choose not to accept cookies, you will not be able to purchase from the Hanna website or use other features of the
Hanna website. If you prefer, you may call Customer Service at 800-222-0544 to place your order.
Your Internet browser and mobile device may allow you to adjust your browser settings so that "do not track" requests are
sent to the websites you visit. Hanna does not respond to "do not track" requests at this time.
Personal information that is collected is used in the following ways:
Where you choose to participate in certain activities through the Sites, your personal information may be posted publicly.
These activities are optional. For example:
We contract with third-party service providers to serve ads on our behalf across the Internet and sometimes on our Site.
use information about your visits to this and other websites to target advertisements that are more relevant to you.
These targeted advertisements may appear on our Site or on other sites that you visit. The anonymous information is collected
through the use of a pixel tag, which is industry standard technology used by most major web sites. Other than IP addresses,
no personally identifiable information is collected in this process.
Hanna uses Google Analytics to study how users interact with our Sites. To learn more about Google's privacy practices, visit
Google's Privacy & Terms.
Hanna may engage other analytics providers from time to time. These third parties may combine your information with
the information of other consumers for analytics purposes.
In the event of a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any user
information owned or controlled by us may be among the assets transferred to third parties. As part of this type of transaction,
we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered
by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information
will be subject to this policy. However, any information you submit or that is collected after this type of transfer
We may disclose your information to government authorities or other third parties if:
We may share aggregate or de-identified information without restriction. While this information will not identify you personally,
in some instances, third parties may be able to combine this aggregate information with other data they have about you,
or that they receive from third parties, in a manner that allows them to identify you personally.
If you are a registered user, you may access your information by signing in and clicking on "My Account" at the top of the
page. You may make changes to your personal information, email preferences, and mailing preferences on this page. Be
sure to click the "Save" button to save your changes.
You can also contact customer service to access or make changes to your information by calling 800-222-0544 or sending
an email to
If you wish to opt out of certain third-party tracking and targeting advertising practices, please see the instructions in
the sections above.
You may opt out of advertising provided directly by Hanna: If you do not wish to receive marketing correspondence (including
catalogs and emails), please email us at
customercarecenter@hannaAndersson.com or call us at 800-222-0544. If you only wish to unsubscribe from emails, you
can click on the unsubscribe link at the bottom of the email you received or change your email preferences in your account.
If you send an email to customer service, please be sure to include “Opt-Out” in the subject line and include your name,
address, and/or email address as it appears on the email or mailing you received from Hanna and indicate which list(s)
you would like to be removed from (email and/or mailing).
We maintain a "Do Not Mail" file to ensure we honor your "opt out" requests for print mailings. Please note that, since
mailings are planned in advance, it may take up to eight weeks for your print mailing "opt out" to become effective.
If you make purchases from our website, you will still receive order and shipping confirmation emails. In addition, customer
service may contact you by phone, email, or mail with questions related to your order.
The security of your personal information is very important to Hanna, and we have implemented measures to ensure your information
is processed confidentially, accurately, and securely. Our website is PCI DSS compliant and uses SSL/TLS (Secure Sockets
Layer) technology to encrypt your order information, such as your name, address, and credit card number, during data
transmission. We use a third-party payment processor, which is also PCI DSS compliant.
The Hanna website also displays the Norton Secured seal, which indicates that the site has been authenticated by DigiCert,Inc.
and that confidential transactions with our site are secured by SSL/TLS encryption.
Our customer service center and stores also operate over a private, secure network.
We at Hanna Andersson are concerned about the safety and security of children. All children's products we sell are for purchase
by adults only. In accordance with the Children's Online Privacy Protection Act, we will never knowingly request personally
identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware
that an individual is under the age of 13 has provided personal information to Hanna Andersson, for any purpose without
prior verifiable parental consent, we will delete his or her information from our files.
Hanna Andersson may make updates to this policy from time to time. Any updates that are made will be posted on this page
at least 30 days before such updates become effective. We encourage customers to periodically review this policy to stay
informed about how we collect, use, and protect customer information.
Please note that this Privacy Statement applies only to our Sites and not to any third-party websites, even where our Sites
may contain links to those other websites. We strongly recommend you review the privacy policies of any third-party sites
you visit to understand the data collection and use practices of that third party.