Bag (0)
SECURITY & PRIVACY
At Hanna Andersson ("Hanna") we are committed to your security and privacy. We want to make any shopping experience you have with us enjoyable, informative, convenient, and secure. To accomplish this we collect customer information that permits us to enhance your shopping experience and to communicate with you about our products, services, and promotions. We want to assure you that your personal information is managed responsibly.

Frequently Asked Questions
What information is collected?
How is my information used?
Will my information be shared?
What are cookies and how does Hanna use them?
How can I update my information?
How do I remove my information?
How does Hanna ensure my information is secure?
How does Hanna protect children's privacy?
What if there are changes made to this policy?
What is the scope of this policy?
What intellectual property rights are associated with the Hanna website?
How does this policy apply to sites linked with the Hanna website?

What information is collected?
Hanna collects information from you that you provide when making a purchase (online, through the call center or at a store), logging into your account, registering with us, requesting a catalog, signing up for email updates, participating in a survey, or submitting a referral card. The information collected may include your (or a referral's) name, mailing address, email address, phone number, or credit card number.
In addition to your personal information, we may maintain a record of your purchases made online, over the phone, or at one of our stores.
When you visit our website, www.hannaandersson.com, we collect your Internet provider (IP) address and maintain a record of your activity on the website.

How is my information used?
Personal information that is collected is used to confirm and process your order, to contact you regarding updates to your order or to provide you with marketing information regarding website and product updates, special promotions, new store openings, etc. Marketing information may be provided via mail, email or telephone. If you do not wish to receive marketing correspondence, please email us at customerservice@hannaAndersson.com
Purchase records or information collected regarding your website activity is used to tailor our product offering and marketing promotions and make your shopping experience more enjoyable and convenient.

Will my information be shared?
Hanna does not sell, rent or trade our customer email addresses with third parties. However, we may provide other personal information to third parties, such as Federal Express, in order to provide services like fulfilling orders, processing payments, tracking website activity, conducting surveys, or administering emails.

Occasionally Hanna provides your name and postal address (not your email address) to other unaffiliated, reputable companies who may send you mailings. If you do not wish for us to share this information with these companies, you can add your name to our "Do Not Rent" list by sending us an email or calling 800-222-0544. If you send an email, please be sure to provide your name and mailing address in the message.

We contract with third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They will collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites to target advertisements for goods and services. These targeted advertisements may appear on our site or on other sites that you visit. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected in this process. If you do not want third-party service providers to collect this information you may opt-out. Opting-out will not in any way affect your use of our site. In order to opt-out please click here.

Hanna has partnered with Omniture, a company that helps us better understand our customers’ use of hannaandersson.com. Omniture uses cookies to collect and analyze information, such as how customers navigate our website and which products they browse and purchase, so that we may make improvements to our site. Omniture is not allowed to collect credit card, username, or password information. In addition, Omniture is contractually prohibited from using Hanna data for any other purposes, or to match it against any other information in its possession, and is required to maintain all information collected in the strictest confidence. As a visitor to www.hannaandersson.com you may “opt out” of this Omniture data collection. To learn more about your Omniture tracking options click here.

What are cookies and how does Hanna use them?
The Hanna website uses a browser feature known as a cookie. A cookie is a small text file created by a website that is stored by your browser on your hard drive. Hanna does not save any password or credit card information in cookies. Hanna does place a unique identifier in the cookie which allows us to connect your computer with the information we store in our secure database. This allows us to provide services such as a more personalized experience on our website, remembering items placed in your shopping cart for 14 days, auto-filling forms and providing enhanced online display advertising tailored to your interests. To opt out of advertising provided directly by Hanna, click here.

You have the choice to refuse cookies by turning them off in your Internet browser. However, if you choose not to accept cookies, you will not be able to purchase from the Hanna website. If you prefer you may call Customer Service at 800-222-0544 to place your order.

How do I review or update my information?
If you are a registered user online you may access your information by signing in and clicking on "My Account" at the top of the page. You may make changes to your personal information, email preferences, or mailing preferences on this page. Be sure to click the "Update My Account" button to save your changes.

You can also contact customer service to access or make changes to your information by calling 800-222-0544 or sending an email to customerservice@hannaAndersson.com.

How do I remove my information?
If you prefer not to receive marketing emails and/or mailings from Hanna, and you are a registered user online, you may "opt out" by signing in and clicking on "My Account" at the top of the page. If you only wish to unsubscribe from emails you can click on the unsubscribe link at the bottom of the email. You may also contact customer service by calling 800-222-0544 or sending an email. If you send an email to customer service, please be sure to include your name, address, and/or email address as it appears on the email or mailing you received from Hanna and indicate which list(s) you would like to be removed from (email and/or mailing).

We maintain a "Do Not Mail" file to ensure we honor your "opt out" requests. Please note that, since mailings are planned in advance, it may take up to eight weeks for your mailing "opt out" to become effective. If you make purchases from our website you will still receive order and shipping confirmation emails. In addition customer service may contact you by phone, email, or mail with questions related to your order.

How does Hanna ensure my information is secure?
The security of your personal information is very important to Hanna, and we have implemented measures to ensure your information is processed confidentially, accurately, and securely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission. Once you begin the checkout process you will be in secure mode and should see either a solid key icon or a locked padlock icon at the bottom of your Internet browser window. In addition, the beginning of the Hanna URL address at the top of your browser should change from "http" to "https"; the "s" standing for secure.

The Hanna website also displays the VeriSign Secure Site Seal, which indicates that the site has been authenticated by VeriSign and that confidential transactions with our site are secured by SSL encryption.

Our customer service center and stores also operate over a private, secure network.

How does Hanna protect children's privacy?
We at Hanna Andersson are concerned about the safety and security of children. In accordance with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that an individual is under the age of 13, and has submitted any information to Hanna Andersson for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

What if there are changes made to this policy?
Hanna Andersson may make updates to this policy from time to time. Any updates that are made will be posted on this page. We encourage customers to periodically review this policy to stay informed of how we collect, use, and protect customer information.

What is the scope of this policy?
This policy applies to Hanna Andersson's treatment of personally identifiable information that Hanna Andersson collects through its website and when you use Hanna Andersson's services. The policy does not apply to practices of companies whose websites may be linked to this website. For access to the privacy policies of such linked websites, please refer to the information provided by such websites at their home pages. Also see the paragraph below under the heading "Hypertext Links".

What intellectual property rights are associated with the Hanna website?
Hanna Andersson, its suppliers, or the original creators of all materials on Hanna Andersson's website own all copyrightable subject matter on this website and all trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of Hanna Andersson and/or such other parties. No license to or right in any such copyrights, trademarks, patents, proprietary information, technologies, products, processes and other proprietary rights of Hanna Andersson and/or other parties is granted to or conferred upon you. In addition, direct linking, deep linking, framing, page-jacking, metatagging, and using a robot, spider, or automated device of any kind to monitor or copy Hanna Andersson's website is strictly prohibited.

Notwithstanding the foregoing, Hanna Andersson hereby authorizes you only to copy the content herein solely for your personal and private use in learning about, evaluating, or acquiring Hanna Andersson products. Except where expressly noted, no other permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website. Any unauthorized use of any material contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications' regulations and statutes. Any other use of materials on this website, including reproduction for purposes other than those expressly permitted herein, modification, distribution, or republication, without prior written permission of Hanna Andersson is strictly prohibited. Any copy made by you as permitted herein must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is prohibited.

How does this policy apply to sites linked with the Hanna website?
In the event this website contains hypertext links to websites that are not created or maintained by Hanna Andersson, this privacy policy applies only to Hanna Andersson's website and not to any of these third party websites. Hanna Andersson is not responsible for the accuracy, relevance, timeliness, or completeness of those third party websites. The inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by Hanna Andersson of the third party websites. Hanna Andersson disclaims any liability for links (1) from another website to this website, and (2) to another website from this website. Hanna Andersson cannot guarantee the standards of any website to which links are provided on Hanna Andersson's website, nor shall Hanna Andersson be held responsible for the contents of those websites, or any subsequent links. For this reason, Hanna Andersson does not represent or warrant that the contents of any third party website is accurate, compliant with state or federal law, or compliant with copyright or other intellectual property laws. Hanna Andersson does not endorse the contents of these third party websites in any way. Also, Hanna Andersson is not responsible for web casting or any other form of transmission received from any linked website. Any reliance on the contents of a third party website is done at your own risk, and you assume all responsibilities and consequences resulting from such reliance.

all fields are required