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Returns from Canada
How to return something from Canada.

1.  Fill out the bottom portion of the Hanna invoice, keeping the top piece for your records.

2.  Use the address label at the bottom of your invoice to mail your package to the returns address; if we have made a mistake or you are returning a defective item please let us know so that we may refund your return postage.

3.  If you no longer have your invoice, please contact customer service for your order number. You can either include a note with the following information: your order number, name, address and reason for return; or you can print a copy of the order from our "order status" page on our website (using the order number and postal code) and include it along with the reason for return inside of the package.

Send your return to:
  Returns Processing Center - HA
1350 Rodick Road
Markham, ON L3R 5K4

4.  We will process your return right away and will refund all duty and tax originally paid on returned items. Within 3-4 weeks your account will be credited or a refund or exchange will be processed.

5.  If you are requesting exchange items, for best availability please call us to place the exchange order. Our representatives will waive the exchange shipping charge and your replacement items can arrive quickly to your door ~ 1.800.222.0544




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