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Returns from Canada

1.  Fill out the bottom portion of the Hanna invoice, keeping the top piece for your records.

2.  Use the address label at the bottom of your invoice to mail your package to the returns address; if we have made a mistake or you are returning a defective item please let us know so that we may refund your return postage.

3.  If you no longer have your invoice, please contact customer service for your order number. You can either include a note with the following information: your order number, name, address and reason for return; or you can print a copy of the order from our "order status" page on our website (using the order number and postal code) and include it along with the reason for return inside of the package.

Send your return to:
  Returns Processing Center - HA
45 Mural Street
Unit 3
Richmond Hill, ON L4B 1J4

4.  We will process your return right away and will refund all duty and tax originally paid on returned items. Within 3-4 weeks your account will be credited or a refund or exchange will be processed. By ordering goods from Hanna Andersson, I hereby authorize William L. Rutherford Custom Brokers, chosen by Hanna Andersson to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Hanna Andersson, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Hanna Andersson. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Hanna Andersson can be reimbursed.

5.  If you are requesting exchange items, for best availability please call us to place the exchange order. Our representatives will waive the exchange shipping charge and your replacement items can arrive quickly to your door ~ 1.800.222.0544

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