Shipping times for Canada Standard are 7-11 business days. For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order.
Shipping and Handling fees to Canada based on order total:
Hanna Andersson, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hanna Andersson, LLC, you are hereby authorizing William L. Rutherford Limited, an approved customs broker in CREDITS, to act as your agent, and to transact business with the CBSA to obtain release of your merchandise, account for duties and taxes, return merchandise to Hanna Andersson, LLC, and electronically submit refund claims on your behalf. Under the CREDITS program, you agree to understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from Hanna Andersson, LLC. Further, you also authorize William L. Rutherford Limited to forward any refund issued by the CBSA in your name, so that Hanna Andersson, LLC can be reimbursed.
How to reach us:
Phone: 1.800.222.0544 from 6am to 8pm PST Monday through Sunday
E-mail us at: help@hannaAndersson.com
Fax us: 1.503.321.5289
Our mailing address: Hanna Andersson 608 NE 19th Ave. Portland, OR 97232 USA
Our Unconditional Guarantee: If you're not happy for any reason, feel free to return any product.
Exchange & Return:
1. Send your return back to our Canadian returns address (#2) via insured mail using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
2. Send to: Gateway Commercial BR, 4567 Dixie Rd., Mississauga, ON M0R 3T0, Canada. We'll refund the duty and tax originally paid on the returned items.
3. Within 3-4 weeks your account will be credited, or a refund or exchange will be at your door.