Shipping times are approximately 5-7 business days; duty and taxes are not included in your order total. The package recipient (including gift and exchange orders) is responsible for all local duty and tax charges presented at the time of delivery. For further assistance and answers to your questions in Japanese, click here (make the "here" the link to the Japan help area) or email us at firstname.lastname@example.org.
How to reach us:
Email us at: email@example.com
Call us: 010-503-321-5277
Fax us toll free: 00531-13-0663
Our mailing address is: Hanna Andersson 1010 NW Flanders, Portland, OR 97209 USA
If you're not happy for any reason, feel free to return any product.
1. Please contact us with any issues first, so we can assist you in the process. To send your return back, use mail to our USA returns address using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
2. Send to: Returns, Hanna Andersson 6900 Riverport Dr, Louisville, KY 40258. You will need to contact your local duty and tax office for a refund of all duty and tax originally paid on returned items
3. We'll process your return right away. Within a short amount of time your account will be credited, or a refund or exchange will be at your door.