Shipping times for Canada Standard are 7-11 business days. For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order; just call us at 1.800.222.0544, we're happy to give you duty & tax information as well as an exact total right when you order. Orders under C$20 are not subject to duty and tax. All provinces must remit GST. The provinces of New Brunswick, Newfoundland and Nova Scotia must remit HST. Packages destined for Ontario pay PST.
A note about customs. In placing your order, you authorize Hanna Andersson to appoint a Canadian customs broker William L. Rutherford Limited to act on your behalf to obtain customs clearance of your merchandise and remit applicable duty and taxes to the Revenue Canada Revenue Agency. Amounts received by Hanna Andersson for duties and taxes are accepted on your behalf for the broker. Similarly, in returning merchandise to our Canadian address (Returns Processing Center-HA, 1350 Rodick Road, Markham, ON L3R5K4) you authorize the Canadian customs broker William L Rutherford Limited to submit a claim for duty and taxes to the Revenue Canada Revenue Agency on your behalf and to receive, endorse and deposit all such funds. Hanna Andersson will refund the purchase price together with the duties and taxes directly to you, the customer.
How to reach us:
Phone: 1.800.222.0544 from 6am to 8pm PST Monday through Saturday
E-mail us at: customerservice@hannaAndersson.com
Fax us: 1.503.321.5289
Our mailing address: Hanna Andersson 1010 NW Flanders Portland, OR 97209 USA
If you're not happy for any reason, feel free to return any product.
1. Send your return back to our Canadian returns address via insured mail using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
2. Send to: Returns, Hanna Andersson C/O Returns Processing Center-HA, 1350 Rodick Road, Markham, ON L3R5K4. We'll refund all duty and tax originally paid on returned items
3. Your return will be processed right away. Within 2-3 weeks your account will be credited, or a refund or exchange will be at your door.