Shipping times for Canada Standard are 7-11 business days. For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order; just call us at 1.800.222.0544, we're happy to give you duty & tax information as well as an exact total right when you order. Orders under C$20 are not subject to duty and tax. All provinces must remit GST. The provinces of New Brunswick, Newfoundland and Nova Scotia must remit HST. Packages destined for Ontario pay PST.
Hanna Andersson, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hanna Andersson, LLC, I hereby authorize William L. Rutherford Limited, an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Hanna Andersson, LLC, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Hanna Andersson, LLC. Further, I also authorize William L. Rutherford Limited to forward any refund issued by the CBSA in my name, so that Hanna Andersson, LLC can be reimbursed.
How to reach us:
Phone: 1.800.222.0544 from 6am to 8pm PST Monday through Sunday
E-mail us at: customerservice@hannaAndersson.com
Fax us: 1.503.321.5289
Our mailing address: Hanna Andersson 608 NE 19th Ave. Portland, OR 97232 USA
If you're not happy for any reason, feel free to return any product.
1. Send your return back to our Canadian returns address via insured mail using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
2. Send to: Gateway Commercial BR, 4567 Dixie Rd Mississauga, ON M0R 3T0, Canada. We'll refund all duty and tax originally paid on returned items
3. Your return will be processed right away. Within 3-4 weeks your account will be credited, or a refund or exchange will be at your door.