For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order, so you don't have to wait and pay them when the package is delivered. Just call us at 1.800.222.0544. We're happy to give you duty & tax information as well as an exact total right when you order. Orders under C$20 are not subject to duty and tax. All provinces must remit GST. The provinces of New Brunswick, Newfoundland and Nova Scotia must remit HST. Packages destined for Ontario pay PST.

A note about customs. In placing your order, you authorize Hanna Andersson to appoint a Canadian customs broker Russell A. Farrow Ltd. (canadaplus.com) to act on your behalf to obtain customs clearance of your merchandise and remit applicable duty and taxes to the Revenue Canada Revenue Agency. Amounts received by Hanna Andersson for duties and taxes are accepted on your behalf for the broker. Similarly, in returning merchandise to our Canadian address (3220 Westar Dr, LaSalle, ON N9J 0B5) you authorize the Canadian customs broker Russell A. Farrow Ltd. (canadaplus.com) to submit a claim for duty and taxes to the Revenue Canada Revenue Agency on your behalf and to receive, endorse and deposit all such funds. Hanna Andersson will refund the purchase price together with the duties and taxes directly to you, the customer.

Most of us are parents like you, and our personal experience with hannas helps us to take care of any question or situation. We ship orders worldwide! Please go to our online store to place an order from our catalog. For the latest information on product availibility please call us - we'll be happy to help.

How to reach us:
Feel free to ask us a question, or let us know how we're doing.
Phone: 1.800.222.0544 from 5am to 9pm PT every day.
Fax: 1.503.321.5289 24 hours every day.
E-mail us at: customerservice@hannaAndersson.com.
Our mailing address: Hanna Andersson 1010 NW Flanders Portland, OR 97209 USA.

If you're not happy for any reason, feel free to return any product.
1. Send your return back to us via insured mail. If we made a mistake with your order, we'll refund the postage.
2. Use the address label on your invoice.
3. Send to: Returns, Hanna Andersson C/O CanadaPlus.com 3220 Westar Dr, LaSalle, ON N9J 0B5. We'll refund all duty and tax originally paid on returned items (duty/tax refunds will only apply to orders starting with our Summer 1998 catalog).
4. We'll process your return right away. Within 2-3 weeks your account will be credited, or a refund or exchange will be at your door.