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  1. Please take a look at the returns paperwork included with your order (additional forms available to print below), then contact us at , toll free fax 00531.136-0663 for assistance.

2. Send your return back to us via Air Parcel Post using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

3. Feel free to contact us by toll free fax at 00531.13.0663 or email us at

Send To:

Returns, Hanna Andersson
5000 Commerce Crossings Dr Ste 101
Louisville, KY 40229.

4. Please allow 4-6 weeks for your refund or exchange to be processed.

Download Japanese return form       

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