1. Please take a look at the returns paperwork included with your order (additional forms available to print below), then contact us at Japanhelp@hannaandersson.com , toll free fax 00531.136-0663 for assistance.
2. Send your return back to us via Air Parcel Post using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
3. Feel free to contact us by toll free fax at 00531.13.0663 or email us at japanhelp@hannaAndersson.com
Returns Hanna Andersson 6900 Riverport Drive Louisville, KY 40258 USA
4. Please allow 4-6 weeks for your refund or exchange to be processed.