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Returns from Japan
Returns & Exchanges
How to return something from Japan.

 1) 1. Please take a look at the returns paperwork included with your order (additional forms available to print below), then contact us at Japanhelp@hannaandersson.com , toll free fax 00531.136-0663 for assistance.

2) Send your return back to us via Air Parcel Post using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

3) Feel free to contact us by toll free fax at 00531.13.0663 or email us at japanhelp@hannaAndersson.com

Send To:

Returns Hanna Andersson
6900 Riverport Drive
Louisville, KY 40258 USA

4.) Please allow 4-6 weeks for your refund or exchange to be processed.

Download Japanese return form       


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