If you're unhappy with a product for any reason, just send it back to us, and we'll refund the purchase price or replace the item. It's as simple as that.
For greatest convenience, ship your return or exchange to us using the prepaid SmartLabel provided at the bottom of your Order Summary. Upon receipt we will deduct the following from your return credit: $6.95 for one item or $8.95 for two or more items (no deduction for shipping errors). Affix the SmartLabel securely to the return package and drop it at any US Mailbox or Post Office.
By using SmartLabel, you can track your return as it makes its way back to our Customer Returns Center by clicking here and using the SmartLabel Tracking ID found on the receipt portion of your invoice.
If you prefer, ship your return using the carrier of your choice (insured) to the following address: Returns, Hanna Andersson 5000 Commerce Crossings Dr Ste 101
Louisville, KY 40229
Upon receipt of your package, we'll send a confirmation to your email address (if you have shared your email with us). Please allow 2-3 weeks for your refund or exchange to be processed.
Merchandise purchased through the catalog may also be returned to a Hanna Store with the original packing slip. A refund will be issued in the original form of payment. Without a packing slip, a store credit or merchandise exchange will be offered at the current selling price.