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SHIPPING & HANDLING RATES FOR EACH ADDRESS IN JAPAN
Up to $50$15.00 US $151 - 200$45.00 US
$51 - 100$25.00 US $201 - 300$50.00 US
$101 - 150$35.00 US $301+$55.00 US
Shipping in time for Christmas, last day to order December 11, 2015
Shipping in time to receive before the end of the year, last day to order December 18, 2015

December 23 is the last delivery day of 2015
Deliveries will begin again on January 5, 2016

Shipping times are approximately 5-7 business days; duty and taxes are not included in your order total. The package recipient (including gift and exchange orders) is responsible for all local duty and tax charges presented at the time of delivery. For further assistance and answers to your questions in Japanese, email us at japanhelp@hannaandersson.com.

How to reach us:
Email us at: japanhelp@hannaandersson.com
Call us: 010-503-321-5298
Fax us: 010-1-503-321-5289
Fax us free dial: 00531-13-0663
Our mailing address is: Hanna Andersson 608 NE 19th Ave.
Portland, OR 97232 USA

If you're not happy for any reason, feel free to return any product.
1. Please contact us with any issues first, so we can assist you in the process. To send your return back, use mail to our USA returns address using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

2. Send to: Returns to Hanna Andersson 5000 Commerce Crossings Dr Ste 101, Louisville, KY 40229. You will need to contact your local duty and tax office for a refund of all duty and tax originally paid on returned items

3. We'll process your return right away. Within a short amount of time your account will be credited, or a refund or exchange will be at your door.
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