Shipping times for Canada Standard are 7-11 business days. For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order; just call us at 1.800.222.0544, we're happy to give you duty & tax information as well as an exact total right when you order. Orders under C$20 are not subject to duty and tax. All provinces must remit GST. The provinces of New Brunswick, Newfoundland and Nova Scotia must remit HST. Packages destined for Ontario pay PST.
A note about customs. By ordering goods from Hanna Andersson, I hereby authorize William L. Rutherford Custom Brokers, chosen by Hanna Andersson to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Hanna Andersson, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Hanna Andersson. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Hanna Andersson can be reimbursed.
How to reach us:
Phone: 1.800.222.0544 from 6am to 8pm PST Monday through Saturday
E-mail us at: customerservice@hannaAndersson.com
Fax us: 1.503.321.5289
Our mailing address: Hanna Andersson 1010 NW Flanders Portland, OR 97209 USA
If you're not happy for any reason, feel free to return any product.
1. Send your return back to our Canadian returns address via insured mail using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.
2. Send to: Hanna Andersson Returns, 45 Mural Street, Unit 3 - Richmond Hill, ON L4B 1J4. We'll refund all duty and tax originally paid on returned items
3. Your return will be processed right away. Within 3-4 weeks your account will be credited, or a refund or exchange will be at your door.