International Orders

We are happy to send orders anywhere in the world - detailed shipping information is available for Canada, Japan, and all other countries.

Canada

Shipping times for Canada Standard are 7-11 business days. For Canadian orders we collect the PST, GST or HST (as applicable) and the duty fees right when we process your order; just call us at 1.800.222.0544, we're happy to give you duty & tax information as well as an exact total right when you order. Orders under C$20 are not subject to duty and tax. All provinces must remit GST. The provinces of New Brunswick, Newfoundland and Nova Scotia must remit HST. Packages destined for Ontario pay PST.

Hanna Andersson, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Hanna Andersson, LLC, I hereby authorize William L. Rutherford Limited, an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Hanna Andersson, LLC, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Hanna Andersson, LLC. Further, I also authorize William L. Rutherford Limited to forward any refund issued by the CBSA in my name, so that Hanna Andersson, LLC can be reimbursed.

How to reach us:
Phone: 1.800.222.0544 from 6am to 8pm PST Monday through Sunday
E-mail us at: customerservice@hannaAndersson.com
Our mailing address: Hanna Andersson 608 NE 19th Ave. Portland, OR 97232 USA

If you're not happy for any reason, feel free to return any product.
1. Send your return back to our Canadian returns address via insured mail using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

2. Send to: Gateway Commercial BR, 4567 Dixie Rd Mississauga, ON M0R 3T0, Canada. We'll refund all duty and tax originally paid on returned items

3. Your return will be processed right away. Within 3-4 weeks your account will be credited, or a refund or exchange will be at your door.

Japan

Shipping times are approximately 7-10 business days; duty and taxes are not included in your order total. The package recipient (including gift and exchange orders) is responsible for all local duty and tax charges presented at the time of delivery. For further assistance and answers to your questions in Japanese, email us at japanhelp@hannaandersson.com.

How to reach us:

Email us at: japanhelp@hannaandersson.com
Call us: 010-503-321-5298
Our mailing address is:
Hanna Andersson 608 NE 19th Ave. Portland, OR 97232 USA

If you're not happy for any reason, feel free to return any product.

1. Please contact us with any issues first, so we can assist you in the process. To send your return back, use mail to our USA returns address using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

2. Send to: Returns to Hanna Andersson 5000 Commerce Crossings Dr Ste 101, Louisville, KY 40229. You will need to contact your local duty and tax office for a refund of all duty and tax originally paid on returned items.

3. We'll process your return right away. Within a short amount of time your account will be credited, or a refund or exchange will be at your door.

All Other International Countries

We currently ship packages to all countries outside of the US. International countries with the exception of Canada and Japan have a choice of shipping method; please see Canada and Japan for more information on shipping and returns. For all other countries we offer either International Standard mail which has a 2-6 week delivery timeframe (no tracking available, timeframe does not include possible delays in customs or during holidays) or International FedEx Express which delivers in 7-9 business days (tracking provided, timeframe does not include possible delays with initial order or customs processing). Please see the chart above for pricing on both ship methods.

Duty and taxes are not included in the order total and can vary from country to country. The package recipient is responsible for all local duty and tax charges presented at the time of delivery; this information includes gift and exchange orders.

Shipments to all countries except Russia, Japan and Canada on orders over $500 USD must go by FedEx Express. If your order exceeds $500 USD, FedEx Express must be selected as the shipping method on the order during check out or you can choose to reduce the amount of the order prior to submission. If FedEx express is not selected at the time that the order is placed, we will select it onto the order and the cost will be added to the order total prior to shipment. The exceptions to this are Japan, Canada and Russia. See Canada and Japan for more information on shipping to those countries. FedEx Express orders to Russia must contain 5 or fewer items and/ or be $170 USD or less. If your order is over either of these limits, please do not select FedEx Express as the ship method. If FedEx express is selected, we will change the order to International Standard mail and adjust the order total prior to shipment.

First time orders with our company will require additional information. After submitting an order you will receive an email from customerservice@hannaandersson.com Please reply to the email questions as soon as possible so that we may finalize the bank verification process and move your order into our ready to ship status.

How to reach us: E-mail: customerservice@hannaandersson.com
Call: 1.503.321.5277, 6 am to 8 pm PST Monday through Sunday
Mailing address: Hanna Andersson, 608 NE 19th Ave. Portland, OR 97232 USA.

If we have made a mistake with your order, or if you have an item which is not meeting quality standards, please contact us prior to returning any garments so that we may assist you in the process. To send a return back to Hanna please use International mail to our USA returns address labeling the box with the address label from your invoice. You can also hand address your return to the following:

Returns, Hanna Andersson
5000 Commerce Crossings Dr Ste 101
Louisville, KY 40229

Please contact your local duty and tax office for potential refunds of duty and tax originally paid on returned items.